BMI Florida Realty, LLC Lic. Real Estate Broker

Reviews

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  Amazing house – horrible service. The house is as amazing as the pictures show you and our family of 5 enjoyed it. However, what ruined our experience was the complete lack of communication from Angelika the property manager. Before booking we sent a message about the rates. She never responded. On November 16th I asked the pool depth. No response. I asked a second time and 46 days after I first asked she responded “5 ft”. Both times I shared that this was a safety concern for our children. On January 22nd, message was sent asking why no one had reviewed for 3 months. I was concerned it may have been a scam. No response. 23 days I asked again. Same day response "i dont no". Both times I shared that I was feeling anxious about the property. On arrival we had been traveling for 12 hours straight. Upon opening front door, alarm went off. My kids stood outside for 20 minutes while I held a towel over alarm to quiet it down for neighbors sake. The police arrived and asked for ID and proof of rental. Alarm went off a second time. We were offered apology. Next day company sprays and fertilizes lawn. It was mentioned in passing but not the extent. The worker had rubber gloves and boots (to protect HIS skin from the chemicals). Yet he's spraying these poisons while my kids are swimming in the pool! I removed kids from area because I was concerned for their health. We were told to keep pets off the lawn—what about my kids? We came from snow and were looking forward to playing in a yard. Text to Angelika asking how long we have to stay off the grass—no response. Only 1 garbage bag was provided for family of 5 for 6 days. Were told we should buy our own or use the shopping bags from Target. I said this was frustrating and no response. I texted about making the pool warmer. No response. With 3 days left we were told to not drink/cook with tap water and to go buy bottled water. City told owner 2 days earlier of timing, we were informed 6 hours AFTER it began. I bought 3 cases of water and was lucky that I was out of the house when it started. 3 days after checkout we got our meter reading/charges. I sent all these concerns to Angelika and after 4 days guess what—NO RESPONSE. I was a restaurant manager and if someone had an issue with their $10 burger I remade it or refunded their money. After spending $1200 they haven’t even said sorry for our total negative experience or offered any sort of refund. She has been completely unresponsive and uncaring towards our frustrations. Terrible customer service. We rented this house because it was meant to be more convenient than a hotel. Surprisingly on our last day we stayed at a Marriott and received 10x the service that Angelika failed to provide us.
  By Kevin Sevlie, July 06, 2017

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